Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 3–5 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another notification when your order ships.

During holidays, seasonal releases, special promotions, or periods of high order volume, processing may take slightly longer.

SHIPPING RATES AND DELIVERY

We currently ship within the United States. Available shipping methods and charges are calculated and displayed at checkout.

Delivery estimates begin after your order has been processed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping charges required to resend it.

LOST, DELAYED, OR STOLEN PACKAGES

Rustic Roots Mercantile is not responsible for carrier delays or packages marked as delivered by the carrier. If your package appears lost or is marked delivered but cannot be located, please contact the shipping carrier first and then email us so we can help you determine the next steps.

DAMAGED ORDERS

If your order arrives damaged, please contact us within 3 days of delivery at therusticrootsmercantile@gmail.com. Include your order number and clear photographs of the damaged item and its packaging so we can make it right.

CONTACT

For shipping questions, contact us at therusticrootsmercantile@gmail.com.